Privacy Policy

1. Information We Collect

We collect information you provide directly, including:

• Email address and full name
• Business name, type, services, and service areas
• Phone number and business hours
• Usage data and interaction logs with our AI agents
• Payment information (processed securely via Stripe)

2. How We Use Your Data

Your data is used to:

• Power and personalize your AI agents
• Process subscriptions and payments
• Improve our services and user experience
• Send important account and service updates
• Provide customer support

3. Data Storage & Security

Your data is stored on secure, encrypted servers. We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits to protect your information.

Cookies, Analytics & IP Address Logging

When you visit our website, we and our analytics tools automatically collect certain technical information, including your IP address, browser type, device information, pages viewed, and referring website. We use cookies and similar technologies to keep the site secure, remember your preferences (including your accessibility settings), measure traffic, and improve our services.

We log IP addresses to protect the site against abuse and fraudulent or malicious submissions (for example, on our booking and contact forms) and to maintain security and audit records. You can accept or decline non-essential analytics cookies using the banner shown on your first visit, and most browsers let you manage or delete cookies in their settings.

4. Third-Party Services

We use the following third-party services that may process your data:

• Stripe — Payment processing
• Google — Analytics, authentication, and advertising services
• Facebook (Meta) — Advertising and social integrations

Each third-party service operates under its own privacy policy. We encourage you to review their policies.

5. SMS / Text Messaging

Hively Automation LLC sends SMS text messages only to users who have actively opted in by checking the SMS consent checkbox on our website contact form. Messages may include account notifications, appointment confirmations, missed-call follow-ups, lead notifications, and service updates.

• Message and data rates may apply.
• Message frequency varies based on your account activity.
• Reply HELP for help, STOP to unsubscribe at any time.
• Consent to receive SMS is not a condition of purchasing any product or service.
• We do not share, sell, or rent mobile phone numbers, opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes. SMS opt-in data is used solely to deliver the messages described above.

6. Your Rights

You have the right to:

• Access your personal data
• Request deletion of your account and all associated data
• Export your data in a portable format
• Opt out of marketing communications
• Update or correct your personal information

7. Cookies

We use essential cookies for authentication and session management. Analytics cookies may be used to understand how you interact with our services. You can control cookie preferences through your browser settings.

8. Contact Us

If you have questions about this Privacy Policy or your data, contact us at hively@tryhively.com